We understand that having your Facebook or Instagram account unlinked or experiencing issues with posting can be frustrating. This can happen due to Facebook's and Instagram's rigorous security algorithms designed to protect user accounts. If a security event or suspicious activity is flagged on your account, re-authorization may be required.
These security events typically occur outside of Arrow AI. Below, we explain possible causes and provide steps to re-authorize your account.
Possible Causes
META Upgrades and 2-Factor Authentication
META is currently implementing a range of upgrades, including requiring two-factor authentication for Instagram accounts. This enhancement in security measures is causing many accounts to need reconnection. This is a deliberate action by META to enhance account security.
Logging into Facebook from a New Region or Multiple Browsers
If you log into your Facebook account from a location you don't usually access it from, or if you use your Facebook account across multiple browsers simultaneously, Facebook might flag this as suspicious or unusual activity.
Changing Your Facebook Password or Username
Modifying your password or username on Facebook can trigger a security check, resulting in the need to re-authorize third-party links.
Connecting Multiple Facebook Pages
If you manage several Facebook Pages under a single account and post duplicate, similar, or frequent content across all pages, Facebook might flag this activity.
How to Reauthorize Your Social with Arrow
Reconnecting your Facebook or Instagram account with Arrow is easy. Follow these 3 steps to reauthorize:
Go to view connected accounts
On the left-hand side of your dashboard, locate and click the blue button labeled "View Connected Accounts". This action will open a new window where you can manage your social media links.
Choose Your Facebook / Instagram Accounts
In the pop-up that appears, you will see a list of social media sites with which you can connect. Please click Facebook / Instagram account.
Confirm the connection
After clicking on your chosen social media platform, watch for it to be highlighted in green with the word "Linked" to it. This indication confirms that the selected account is now connected.
You may also want to check our full detailed guide on how to connect your socials in this article - 👤 Connecting Your Social Media Accounts to Arrow.
Need more help? Our team is ready to assist you at every step of your journey with Arrow.ai. For additional support or to address any further questions, please don't hesitate to contact our customer service team at support@getarrow.ai.
Alternatively, you can chat with us by clicking on the chat icon on the lower right side of your screen.